Return and Refund Policy

At FUMEI, we strive to ensure customer satisfaction with our high-quality charging products. If you are not satisfied with your purchase, this Return and Refund Policy outlines the conditions and processes for returning items and requesting refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item is returned within [Insert Return Window, e.g., 30 days] of delivery.
• The item is unused, in its original condition, and includes all original packaging, accessories, and documentation.
• Proof of purchase, such as an invoice or receipt, is provided.

2. Non-Returnable Items

The following items are not eligible for returns:

• Products damaged due to misuse, negligence, or improper handling.
• Customized or special-order products.
• Clearance or final sale items.

3. Return Process

To initiate a return:

1. Contact us at [email protected] with your order details and reason for return.
2. Our team will review your request and provide return authorization if applicable.
3. Ship the item to the address provided by our team. Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly shipped.

4. Inspection and Approval

Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. We will notify you of the approval or rejection of your return.

5. Refunds

Approved refunds will be processed as follows:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your payment provider, typically [Insert Timeframe, e.g., 5-10 business days].

6. Exchanges

We offer exchanges for defective or incorrectly shipped items. Please contact us to arrange an exchange.

7. Defective or Damaged Items

If you receive a defective or damaged item, please notify us within [Insert Timeframe, e.g., 7 days] of delivery. Provide photos and a description of the issue, and we will work with you to resolve the problem promptly.

8. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have questions or need assistance with a return or refund, please contact us:

• Email: [email protected]
• Address: 7F, A Building, Dongmao High-Technology Park, Huangjiang, Dongguan, Guangdong, China